Due to Covid-19 and the governmental restrictions I ask that you do not bring anyone with you to your appointment. We are only allowed a certain number of people inside the salon at one time.
This also means I will not be accepting children under the age of 18 for the foreseeable future. I require a parent to be on site with children for their safety and because of the number of guests we are allowed to have on site that won't be possible.
I apologize for the inconvenience.
Cancellation/No Show Policy
My goal is to give my clients excellent customer service and keep the reservation of your preferred time a priority. I, of course, understand, respect and make allowances for emergencies. I provide a 48 and 24-hour reminder email and text. If you have an appointment with me and need to cancel or reschedule it, I ask for 24 hours notice. This allows us time to accommodate other guests waiting to come in for their experience. Appointments canceled without a 24-hour notice or failure to show to your appointment will result in a charge of up to 50% of the service price which will be due before your next appointment can be scheduled. Due to Covid-19 I will not be charging cancelation fees for people who cancel because they are sick. If you feel like you are getting sick please stay home.
I understand that being late is sometimes unavoidable but because of the in-depth one on one service I provide they can interfere with the quality of the service and negatively impact the outcome. In order to provide you with the best service, I ask that you let me know if at all possible that you will be late.
If you are 1-5 minutes late we can proceed with the service without issue and conduct the consultation during your cleanse and condition.
If you are 5-10 minutes late we may have to skip a deep condition or other treatment. This can impact the results and we may want to reschedule the appointment so you can receive the very best outcome possible.
If you are more than 10 minutes late we will need to reschedule the appointment because I can not guarantee that we will be done in the time we have and you likely won't be happy with the results.